What are your typical spreads?

Our tight variable spreads range from an extremely competitive from 0 pips to 2-3 pips, depending on your account type, the currency pair and market conditions.

Are you regulated?

Yes, we’re regulated by Australian Securities and Investments Commission (ASIC), with AFSL number 403863.

Where are you based?

Our main office is at Level 8, 12 Help Street, Chatswood, Australia. Find out how to contact us here.

Who owns ACY?

We’re a privately-owned company. The owners and management team each have over 10 years’ experience working in the financial markets. 

Where are client funds held?

Client funds are held in segregated trust accounts Commonwealth Bank Australia and HSBC – the AAA-rated banks around the world.

Who are your liquidity providers?

Our liquidity comes from 16 global banks, all competing for your order – making for lighting-fast matching and competitive pricing at all times.

What is Forex trading?

The foreign exchange market is the world's largest financial market, with an average daily trading volume of US$5.3 trillion. Forex trading involves the buying of a currency and the selling of another at the same time. This means FX trading always involves currency pairs. For example, if you have US dollars (USD) and you need Japanese Yen (JPY), you have to sell the US dollars to be able to buy the Yen.

The rate of exchange between different currencies are constantly fluctuating mainly due to the supply and demand between buyers and sellers.

The forex market may also be affected by high-impact events such as central bank decisions and by the release of economic data from different countries.

How can I make money through Forex trading?

Like trading any other financial instruments, people can make money in forex trading if the currency they buy appreciate in price against the currency they sold.

Trading forex through an FX trading platform provider or broker is usually done on margin. This means that you can open an account and enter an FX trade using a small percentage of your trading capital. The FX broker provides the leverage for traders to trade a bigger amount using a small portion of their money.

The important thing to remember about leverage is that it can magnify profits as well as losses. It is recommended that traders use a low level of leverage particularly if they are only starting out in forex trading.

We provide different levels of leverage for different types of traders. Using our trading platform, you can set the leverage level that you want for your FX trades.

Is the Forex market a fair market?

The Forex market can be considered one of the fairest and most transparent markets in the world. There are no centralised exchanges (unlike stock exchanges), nor banks or any country that can control the whole FX market. At the same time, the large number of market participants and massive volume of trades that are being transacted on a daily basis means no single institution can manipulate the currency prices.

Who are the main participants in the foreign exchange market?

Traditionally the main participants are the central banks, commercial banks and investment banks. However, in recent years, the impact of internet trading has allowed many more and diverse participants to enter the forex market. Foreign exchange participants now include large financial institutions, fund managers, registered dealers, currency brokers and private investors.

Which currency pairs are traded most frequently?

The most liquid currencies generally come from countries with stable domestic politics and well-respected central banks. These currencies are traded most frequently and are known as the major currency pairs. In the foreign exchange market these major currency pairs account for around 85% of the trading volume. These include EUR/USD, USD/JPY, GBP/USD, USD/CHF, AUD/USD and USD/CAD.

Do you need to invest a lot of money to trade in the foreign exchange market?

Trading FX with an FX trading platform provider like ACY Securities is usually done on margin. This means investors can start trading on the foreign exchange market with as little as $100.

 We provide different levels of leverage for different types of traders. Using our trading platform, you can set the leverage level that you want for your FX trades.

The important thing to remember about leverage is that it can magnify profits as well as losses. It is recommended that traders use a low level of leverage particularly if they are only starting out in forex trading.

How do I control risk in Forex trading?

There are many risk management strategies and tools that you can use in FX trading.

Two of the most commonly used are the stop loss order and using effective leverage. Stop losses can be directly set in the MT4 platform, allowing traders to determine their risk appetite to avoid excessive losses.

Leverage refers to the ratio of position size and funds in your account. If the total trading capital is $10,000 and the trading position is $100,000, the effective leverage is 1: 10.

In some cases, many inexperienced traders tend to set their leverage at very high ratios, which can expose them to potentially large losses.

By reducing the effective leverage (and keeping it to a low level) traders can introduce a level of risk management and control in their trading.

What are the trading cost and commissions at ACY?

We offer very competitive spreads across FX, Metals, Commodities and Indices. There are no commission charges for our stpECN account. As low as AUD$8.5 for our zeroECN account. You can even go lower with our pureECN account. (See the table of different account types here)

What kind of trading model does ACY use?

We use the STP trade execution model where all trades are priced directly from our liquidity providers. Trades are executed at the best bid best offer available prices.Traders are free to use any legal strategies on our platform.

What kinds of leverage does ACY provide?

We can offer up to 500:1 leverage for FX, Metals and Crude Oil, and up to 100:1 leverage for Indices CFDs. Due to market condition or liquidity condition changes, we reserve the right to adjust down your leverage as necessary by providing you immediate notification. In addition, different account balance will have its corresponding maximum leverage. Below table shows the indicative allowable leverage:

0<Balance<=5000, subject to maximum leverage 500

5000<Balance<=10000, subject to maximum leverage 400

10000<Balance<=20000, subject to maximum leverage 300

20000<Balance<=30000, subject to maximum leverage 200

30000<Balance<=50000, subject to maximum leverage 100

50000<Balance, subject to maximum leverage 50

Does ACY provide training?

We have a wide range of trading courses to help traders are different stages of their trading journey. Whether you are new to trading or have been trading for many years, we provide trading courses about Forex, CFDs and trading in general. See our Trading Course page to access the courses.

We also conduct regular webinars. Check our Webinar page for the topics and schedule.

What account types do you offer?

We offer a stpECN, zeroECN and pureECN accounts, allowing you to choose whichever best suits your trading style.

With our stpECN Account you benefit from competitive market pricing, no commission to pay, and a minimum deposit of just $100.

Our zeroECN account gives you direct access to our tier-1 liquidity providers for tight spreads. The minimum deposit is $2,000, and we charge USD$6 (for USD account) and AUD$8.5 (for AUD account) commission per round turn lot.

pureECN account gives you direct access to our tier-1 liquidity providers for tight spreads. The minimum deposit is $20,000, and please ask your Account Manager to find out more about special pricing.

How do I change my leverage?

If you would like to change your leverage, you can do it yourself from our client portal----Cloud Hub.

Can I have more than one account?

Yes, you can have up to two accounts.

What currencies can I have my trading account in?

Your trading accounts can be in AUD, USD, EUR, GBP, CAD, SGD, NZD and JPY.

Does ACY allow scalping and hedging?

You can use different trading styles and strategies on the MT4 platform. We offer competitive pricing including tight spreads and with the lightning-fast speed of our servers, traders may find this trading condition ideal for scalping and hedging.

Do you offer Forex education?

Yes, we have a world class and industry leading education portal, with several training guides, webinars and video tutorials.

Can I have a permanent demo?

By default, demo account only has 30 days trial period. If you would like to continue using the platform, you can always apply for a live account.

How can I open a live account at ACY?

Opening a live account with us is simple. Just click on Register a Live Account and complete the required information. Once your account application has been approved by our accounts department, you will receive a notification message that includes your login ID and password.

What is the minimum deposit to open an account?

The minimum deposit to open a stpECN account with us is $100.

The minimum deposit to open a zeroECN account is $2,000.

The minimum deposit to open a premium pureECN account is $20,000.

How do I open a demo account?

Click here to open a demo account. You’ll also find a button to create an account on the top-right of every page.

Once you’ve filled in our short form to apply for a demo account, we’ll email you a link to download the ACY trading platform to your computer.

Are demo and live accounts identical?

Yes – they’re identical in terms of how they work and the prices they show. The only difference is that trades on demo accounts are executed on our server, while live account trades are executed on the interbank markets. As a result, the fill prices may be slightly different due to the available liquidity on the interbank markets.

Do you accept US clients?

No, we do not accept applications from US residents. Feel free to contact us to enquire if you have further questions.

How do I deposit money into my account?

You can login to your client portal - Cloudhub, and select Cash Management, then click on Deposit. We accept different payment methods e.g. Wire Transfer (Local and International), Credit Card and Debit Card, Skrill, Doku Wallet, China Union Pay.

**Please note that third-party payment is strictly prohibited. 

How long does it take for funding to arrive?

The speed of receiving and clearing of funds may vary depending on the different withdrawal methods. Bank transfers will take 2-3 business days. Card withdrawals take 3-5 business days.

What are your charges for crediting my trading account?

We don’t charge you for funding your trading account by bank transfer. However, if you’re based outside of Australia your bank may charge you to make an international payment; this amount will vary from bank to bank.

How do I withdraw money?

Submit a Withdrawal request on the Client Portal (Cloud Hub). Withdrawals are processed within 1-2 business day. However, due to unforeseen circumstances, withdrawals may take longer.

Can I make a withdrawal to my credit card?

No. Credit Card funded accounts are only allowed for Bank Wire withdrawal. You need to provide us with the bank account details on the Client Portal (Cloud Hub) to be approved prior before putting through a withdrawal request.

What are your charges for withdrawing from my account?

International Transfer (Your receiving bank account is ouside of Australia) will incur $25 USD service charge per withdrawal.

Skrill will incur 3% merchant fee per withdrawal.

Free withdrawal for Australia local bank transfer up to three times per month. When your local withdrawal exceeded three times within the same month, you will be charged $25 USD per addtional withdrawal.Or you can wait until the new month to get your free withdrawal again.

How quickly are withdrawal requests processed?

We process withdrawal requests on the same day if your request is received before 14:00 AEST. Requests received after 14:00 AEST might not be processed until the next business day.

What is the minimum and maximum size trade allowed?

We support Micro Lots – A lot size of 0.01 which is equivalent to 1,000 units of base currency.

The maximum lot size per order is 20 lots for Forex, 10 lots for Gold and Silver, 50 lots for CFD and Crude Oil.

For more info, right click the symbol and select “Specification”, look for Maximum Volume. 

What are the fees and commissions?

We don’t charge you any fees or commissions for standard stpECN account. For zeroECN account and the commission charges are different for accounts with different denominated currency. Please refer below table for the actual charge for the corresponding account:

USD account, USD$6

AUD account, AUD$8.5

EUR account, EUR5.5

GBP account, GBP£5

NZD account, NZD$9

CAD account, CAD$8

JPY account, JPY¥700

For pureECN account type, please contact our Account Management Team directly for further information.

How many trading products does ACY offer?

We offer a total of 60 trading instruments including 41 different FX pairs, 4 types of precious metals and 15 global stock indices. See the Product Details page for more information.

How long are positions open for?

Your position will remain open provided you’re in a trade and haven’t been closed out. Your position will only close if a) a target rate or limit order is triggered, or b) you close the position yourself to realise profit.

What are the platform trading hours?

You can trade from 22:03 GMT Sunday evening (09:03 AEDT Monday morning) until 21:57 GMT Friday evening (08:57 AEDT Saturday morning).

All FX Daily 00:01-23:59 (Monday Open 00:00, Friday Close 23:59)

Metals Daily 01:01-23:59 (Monday Open 01:01, Friday Close 23:59)

What timezone is the platform set to?

Our platform is set to GMT+2, in US Eastern Time.

GMT+3 in US Eastern Daylight Saving Time.

Can I change the chart time?

Unfortunately you cannot change the chart time. If you search in the MetaQuotes community, however, you should be able to find local time plugins.

What time does the rollover occur?

The rollover occurs daily at 23:59-00:00 GMT (11:59-12:00 AEDT).

All FX Daily 00:00-23:59 (Monday Open 00:00, Friday Close 23:59)

Metals Daily 01:00-23:59 (Monday Open 01:00, Friday Close 23:59)

You will get charged 3 days Swap rates on Wednesdays.

Can I access my trading account from different computers at the same time?

Yes – you can be logged into your account simultaneously from more than one destination.

Are your spreads fixed or variable?

Our spreads are variable – we’ll present you with the best bid and offer prices that we can find at any given moment.

How much margin is required to place a trade?

That depends on the size of the trade you’re placing and the leverage your account is set to.

For example, if you’re trading a standard lot of 100,000 and you’re using 200:1 leverage, then the margin required is $500. If you’re trading two mini-lots (2,000) and you’re using 100:1 leverage, then the margin required is $200.

When will I receive a margin call?

When your margin level reaches 100% or lower, you’ll receive a margin call through platform notice.

Your margin level percentage is the last number listed on your balance bar at the bottom of your platform. The calculation for your margin level percentage is this:

(Equity/Margin) x 100 = margin level percentage

If your margin level percentage dropped below 50%, the platform will trigger auto close out orders.

When will my position be closed out as a result of my margin level percentage?

Your position will be closed out when your margin level reaches 50% or lower.

How do I manage risk?

You can manage your risk by using protective strategies such as stop losses and limit orders.

Stop losses can be set to minimise the effect of the markets moving against your position and reduce your trading losses.

Limit orders can place a maximum price that a currency pair can be traded at.

Can I generate account statements?

Yes: LOGIN to the MetaTrader 4 platform. Open the ACCOUNT HISTORY tab in the TERMINAL, then RIGHT CLICK in that window and choose CUSTOM PERIOD. Once you have selected the tax period you need, RIGHT CLICK in the TERMINAL again, and select SAVE AS REPORT.

Can I use an Expert Advisor (EA) or Forex robot?

Yes, you can use your EA or Forex robot on our platform.

Why did my position close out when the candle never got there?

This is usually because the charts only show bid price and not historical ask prices. For entry into a long position or exit out from a short position, your executed price are based on ask price. Since the historical ask prices are not showing on th chart, in some circustances, you may not find your executed price on the MT4 chart. If you need this explaining further please contact us.

What does it mean when it shows 'Trade Context is busy'?

Try closing out and logging back into the platform – that usually removes the problem!

The ACY demo platform is valid for 30 days, so check to see if your demo platform is still valid. To generate a new demo account, go to File > Open An Account, and you can create a new password and login. You won’t need to download another MT4 platform – you can use your existing one but be sure to make a note of your new login details.

What are the swap rates?

In the Market Watch area, right-click and select ‘Symbols’. If you select ‘Properties’ while on a trading symbol, you’ll see the swap rates there.

What is the point difference?

In our MT4 platform, you will see each symbol has two prices, consisting of a bid price and an ask price. A ask price represents the price at which you can buy a base currency; the bid price represents the price at which you can sell the base currency. The difference between the bid price and the ask price is the spread, and the broker makes profits from the spread.

Why can't I see all the currency pairs?

Try right-clicking on ‘Market Watch’ and selecting ‘Show All’.

Can I edit the time shown on the MT4 platform?

The MetaTrader 4 chart shows the server time. This time cannot be changed but some other indicators can. Contact us for more information. Our server time is GMT+3 (US daylight saving time), or GMT+2 (US Winter time).

How do I log in to MT4?

When you joined us, you will have been sent a username and password.

Simply enter your username and password into MT4 when requested and away you go.

How can I trade online?

Getting started on trading FX online is quick and easy. Using the MT4 trading platform, you can trade almost anywhere in the world where you have an internet connection. You can start trading online using these easy steps:

·        Download and install MT4 software – you can download it on your desktop, laptop or mobile device

·        Log in using your log-in details

·        Allow the software to update with the latest prices

·        Click and trade your preferred FX pair

Can I place a pending order on MetaTrader 4

Yes. MetaTrader 4 allows you to set pending orders, which are stored in the server and executed when the conditions are met.

Does MetaTrader 4 have trailing stop orders?

Yes. MetaTrader 4 allows you to set trailing stop orders.

What is the difference between the bid and the ask price?

On the MT4 platform, you will see each symbol (FX pair) has two prices which correspond to the bid price and the ask price. A ask price represents the price at which you can buy a base currency; the bid price represents the price at which you can sell the base currency. The difference between the bid price and the ask price is the spread, where brokers make profits.

What is slippage and how does it happen?

Firstly, it is important to understand the reasons for slippage. Slippage occurs mostly because of network latency or market gapping.

Each trade order is transmitted from your local ISP to our live trading server in London. If the market fluctuates greatly, the actual executed price may have changed when the order arrived at the server, so slippage occurs.

Our servers use the world's leading suppliers, so our network delay is only around 50ms.

Slippage is inevitable in some instances, but by using fast server networks we are trying to ensure the ongoing stability of the platform and therefore reduce the effects of slippage.

Are demo accounts the same as live accounts?

Demo accounts and live accounts use the same pricing feeds, but for technical reasons demo and live accounts do not use the same trading server.

Demo account orders do not enter the inter-bank trading market. The demo account has been created to give traders simulated trading environment and familiarity with our pricing and the platform.

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